1. Service Cancellation Policy

1.1 Cancellation by the Client

If you wish to cancel a service, you must notify us via email at [insert email] or through our official communication channels. The following conditions apply:

• For one-time projects:

  • Cancellations made within 24 hours of booking: Full refund.

  • Cancellations made after 24 hours but before project initiation: 50% refund.

  • Cancellations made after project initiation: No refund.

• For subscription-based services:

  • You may cancel your subscription at any time. However, payments already made will not be refunded.

  • To avoid being charged for the next billing cycle, you must cancel at least 7 days before the renewal date.

1.2 Cancellation by PROVERV

We reserve the right to cancel any service under the following conditions:

• If a client violates our terms of service.

• If the scope of work changes beyond what was initially agreed upon.

• Due to unforeseen technical or operational issues.

In such cases, a full or partial refund may be provided, depending on the stage of the project.

2. Refund Policy

• Refunds (if applicable) will be processed within 7-14 business days from the cancellation date.

• Refunds will be credited to the original payment method.

• Any third-party transaction fees or platform charges are non-refundable.

3. No-Show Policy

For scheduled consultations, meetings, or video shoots:

• If you fail to show up without prior notice, the session will be marked as completed with no refund or rescheduling.

• Rescheduling requests must be made at least 24 hours in advance.